FAQ

To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.

What do I do if I am experiencing low pressure?

Hard water, Iron, and Manganese all contribute to sediment buildup and can affect main shutoff valves, PRV's, and your supplyline. The first thing to do is make sure there are no leaks around your house.  Next, if you hav not recently replaced your main shut off valve and PRV call your plumber and ask them about replacing these items. If the pressure is still low then call Alto's office and leave a message, we will return your call.

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the discoloration.

What chemicals does our water system add to the water?

Only chemicals that are approved by the Guidelines for Canadian Drinking Water Quality for treatment of drinking water.

My water tastes, looks, and smells funny. Is it safe to drink?

Public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line). Our disinfectant levels are tested daily to ensure safety.

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.